WHO ARE WE

Luxe Artisan is a Dubai based company own by a new mom, whose goal is to spread empowerment amongst Mothers and Women. Who, like her, at some point almost forgot who she was after Motherhood.

Hi Everyone! My name is Aika, the founder of Luxe Artisan. My aim is to reach out to the strong ladies out there by way of my jewelries. To remind them who they are and what they are capable of.

Elizabeth Taylor once said “Jewelry has the power to be the one little thing that makes you feel unique”

Let my pieces be a reminder, gift to yourself and your worth.
Let it be something that reminds you of fun lunch dates with friends, or a romantic dinner date with your loved one. Let it also be a gift to a friend, to remind her of her strength when times are tough.

Our La Perla Collection are made by hand by a local artisan from Asia. The pieces are handpicked if not by me, but my staff who ensures the pearls to be lustrous and beautiful.
You can send us your designs, and we can make them for you.

Our Luisa Collection on the other hand are sourced from the best and quality brands from all over the world.

OUR PRODUCTS

Our pieces are made in gold plated stainless steel. Gold-plated jewellery describes the electroplating process of depositing a thin layer of Gold onto the surface of the base metal, such as brass or stainless steel.

JEWELRY CARE

✧ Protect your layer of gold and extend its shine by regularly cleaning each piece & avoiding substances that are not PH neutral. To keep your pieces in crisp & original condition, remove before any sweaty activities.
✧ Avoid contact with perfume, hairspray, body lotions and cleaning products.
✧ As much as you’d love to wear them in the pool, in the ocean or even in the shower, avoiding chlorine, freshwater and saltwater is recommended. Please be sure to avoid harsh chemicals and perfumes as these may affect the plating of the jewelry and cause tarnishing or discoloration.

✧ Keep them away from moisture, extreme heat and direct sunlight.
✧ If you take care of our items the gold plating last really long. Keep them in a safe and dry place preferably the Luxe Artisan Jewelry box that comes with your jewelry . This Jewelry Boxes are also recycle-able.

GOLD PLATED

18K Gold-plated jewelry describes the electroplating process of depositing a thin layer of 18K Gold onto the surface of the base metal, such as brass or stainless steel.

ALLERGIES

Whilst, we hope this never happens to any of our customers, we cannot avoid others to be sensitive to some metal plating or base metals used in the electroplating process.
If you are aware of an existing jewelry allergy or sensitivity we advise you to choose a hypoallergenic material and avoid buying non solid gold or silver jewelry.
Please be aware it is your responsibility to purchase appropriate items in the case of a known sensitivity or existing or previous metal to skin reaction. In this case it is not our responsibility to refund or exchange your item if you have purchased an item despite a pre-existing allergy or sensitivity.

I have a shop and I want to be a wholesaler (stockist), will that be possible?

As we have started small ourselves, and so as other companies before us, it is our goal to be a major contributor to the success of every partner we work with. We support small businesses as well as the established once’s. If you are interested in learning about partnering with Luxe Artisan in a wholesale relationship please do not hesitate to send us an email at : info@luxeartisan.com

MY JEWELRY CAME FAULTY

Please read the description of each product carefully. Some items have been vintage treated. Our products are made in small quantities , handmade by our very own local artisan, and the design may vary slightly and may appear different in the product images. We do not consider this as faulty.

HOW DO YOU MAINTAIN LA PERLA JEWELRY COLLECTION

To preserve the radiance, avoid letting them come into contact with cosmetics, hair spray, or perfume. Always put on your jewelry as a final touch, after applying make-up and styling hair.

SHIPPING :

DO WE SHIP WORLDWIDE

Yes we do. We ship worldwide. We pack your purchases by hand and made sure they are prepared with L?VE piece by piece , only by me – Aika

RATES

DELIVERY WITH IN THE UAE – 16 AED
• 2-3 working days
• Free Delivery on orders above 300 AED
• Courier will call to arrange your delivery, please answer any unknown numbers
• Please provide correct mobile number to avoid any delays

EXPRESS SAME DAY DELIVERY – 35 AED
• Available within Dubai only
• Order before 12 noon for same day delivery
• Excludes weekends and public holidays
• Please ensure somebody is home to accept the delivery for same day delivery

GCC & MIDDLE EAST – 45 AED approximately
• Delivery within 7 working days
• Please note taxes/custom duties could be applicable depending on country

REST OF WORLD
• For inquiries regarding shipment to other countries, please email us at info@luxeartisan.com

All in stock items are shipped with the courier within 2-3 business days of your placing an order. Upon placing the order, confirmation notice will be sent within 24 hours of receipt. Once your items are ready for delivery, you will either receive a call or email from one of our team members or you will receive an email, phone call or SMS from our delivery partner to arrange a convenient time for delivery.
Delivery within the city limits of the seven emirates is usually completed within 2-3 days of order being shipped. For addresses outside the city limits, our delivery partner will reach out to confirm delivery date.
Shipping costs will automatically populate at checkout, depending on delivery location. For orders over AED 300, delivery within UAE will be free. Please note that once the delivery has been scheduled and you are not present to receive the package at the time of the delivery, we will charge a mandatory rescheduling fee of AED 10-20, location depending.

RETURN AND EXCHANGE

Worn earrings, bracelets, rings and necklaces can unfortunately not be returned due to hygienic reasons. An item that does not meet the requirements may be exchanged for the same value or a coupon code within 30 days after receiving your package. If you made a wrong decision and you want a refund (by way of a discount code or credit note that can be used within 3 months from time the code has been issued) the package must be send back to us within 14 days (item must be unworn with complete packaging : meaning with tags, cards and ribbons). The shipping will be at your own cost at (25 AED for orders within UAE).

Please email info@luxeartisan.com and a member of the team will be in touch with you within 24 hours after receiving your return request.

PRIVACY POLICY

WHAT INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect information from you when you place an order, subscribe to our newsletter, respond to a communication such as email, or participate in another site feature. when ordering, we may ask you for your name, email address, mailing address, phone number, credit card information or other information. like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.

HOW DO WE USE YOUR INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns)
miscellaneous
we support the practice of re-posting to the web, and think that it benefits tribe’s artists. as long as you include a link back to tribe and the page on which that image or content appears we’re fine with your re-posting of content, thumbnails, and links to tribe, etc., in your blogs, social-network postings, listings, etc.

YOUR CONSENT

When you accessed or used our site, you consent to our privacy policy.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
No credit/debit cards’ details or personally identifiable information is stored, sold, shared, rented or leased to any third parties.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Modifications will be effective on the day they are posted. We encourage you to frequently visit this section to be updated about the changes on the website.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e mail at info@luxeartisan.com